General Questions
Swimming’s Frequently Asked Questions
When can I start with my swimming lessons?
We’d love for you to start swimming as soon as possible, but you will need to first complete our Swimmer Registration Pack including Signup Form and Indemnity Form, and schedule your swimming lessons with our office, then you’ll be ready to start.
Do you offer trial lessons?
We do not offer trial lessons as our Instructors invest time into each individual swimmer’s lesson plan and outcomes, but we do have a satisfaction guarantee, and you are welcome to pay after your first lesson.
How will you know which level of swimming I'm is best suited for?
Our admin staff will recommend a lesson type best suited to you, based on your swimming experience and stated previous swimming abilities, and during your first lesson our instructors will gauge if you are a good fit for the recommended lesson type.
If there is a mismatch, we would reschedule lessons to a swimming lesson type which suit your abilities.
We try out best to group swimmers with similar abilities, but cannot always guarantee correct placement, oftentimes also subject to swimmer’s availability.
Who will my instructor be?
Our qualified and highly experienced instructors each work on specific days of the week.
This means that you may experience more than one instructor if you’re coming for swimming lesson on different days of the week.
Our lesson plans are structured so that a similar weekly lesson outcome is achieved from all instructors, but may be delivered slightly differently depending on the instructor for the day.
We highly recommend trying multiple instructors, each with their unique strengths and teaching styles.
How many swimmers are in one group lesson?
Swimmers are limited to a maximum of:
3 swimmers per lesson in our Small Pool
4 swimmers per lesson in our Middle Pool, and
5 swimmers per lesson in our Big Pool
We’ve found these class sizes offer maximum learning opportunity for swimmers through peer demonstration and rest time.
We do however try spread swimming lesson bookings evenly so that class sizes are limited.
We take health and safety recommendations and restrictions (e.g. Covid Protocols) seriously, and adhere strictly to all protocols.
Help! I'm going on holiday to turquoise oceans and crystal pools, but I can't swim!?
Don’t stress.
Swimmers are welcome to come to as many swimming lesson per week as their time allows, and as long as we have lesson space.
This would be a swimming ‘crash course’ type of arrangement.
We say two lesson per week is optimal, but learning rates improve the more you practice.
You can take your newly acquired swimming abilities on holiday with you to show off your swimming skills on the beach or at the resorts, or just to simply chill and enjoy the water.
Can I book swimming lessons with my friends / siblings / family members?
Yes of course. We encourage learning new skills together with people with whom you are familiar.
We are happy to accommodate group bookings as long as our we have lesson availability (space) allows.
Do you offer Aqua-Aerobics classes?
Unfortunately not.
We are a learn-to-swim facility focusing specifically on teaching children and adults to swim.
Our pool sizes and depths are also not suitable for running aqua-aerobic type classes.
Admin and Lesson Booking
How much are the swimming lesson fees?
We have a 4, 8 or 24 lesson-package pricing structure. Please request a recent swimming lesson pricelist on our contact page, or using the form below.
What is the best way to book lessons?
Lesson booking can be complicated as both lesson availability and your schedule need to be known to discover where you’re available to come for lessons.
For this reason, we prefer doing bookings via email, where we’ll outline all available lesson times which might suit your schedule, and can confirm your booking once you’re happy.
Please email us on info(at)starsswimschool.com to make a booking.
When is Stars open?
Mon to Fri: to
Sat: to
Sun: Closed
Public Holidays: Closed
What are our payment options?
We have card-, cash- and EFT- facilities available for payments.
Do you sell any swimming equipment?
We have Stars-branded swimming caps (lycra cloth material and silicone types) for sale at our offices. Please enquire about pricing.
Only (any) swimming cap is compulsory for lessons, and we don’t prescribe any set swimming uniform or costumes, and rather say “wear what’s comfortable” for your swimming lesson.
Can I request an invoice?
Invoices are done as per request, and can be emailed to you directly after payment.
Please get in touch with our Office.
What happens if my lesson falls on a public holiday?
We do not operate on Public Holidays. Lessons scheduled on a Public Holiday will be credited or can be rescheduled as a make-up lesson on another day in the week.
Am I able to postpone or change my booked lesson time(s) and day(s)?
We work with a flexible lesson timetable, so you are more than welcome to change your lesson day and/or time if the change is made in advance.
Please ensure you check with the office about lesson availability.
Can I book swimming lessons with my friends / siblings / family members?
Yes of course. We encourage learning new skills together with people with whom you are familiar.
We are happy to accommodate group bookings as long as our we have lesson availability (space) allows.
Does Stars operate together with the school terms timings?
No we don’t run in conjunction with the school calendar, and we are open throughout the year.
We usually take a short break and close for the December festive season.
Swimming Lessons
Can I watch my child's lesson?
You are welcome to watch the lessons from the viewing room.
Parents are asked not to disturb and distract kids during their lessons by being visible on pool deck.
Do you offer swimming lessons all year round?
Yes, our pools are indoors and heated (typically 32’C) so we are able to continue with lessons throughout winter.
Is my child able to take a break from swimming?
It is not advisable for learners to take a break from swimming during the year especially for young children as they will forget what they have learnt and have to start from the beginning again.
Who will my instructor be?
Our qualified and highly experienced instructors each work on specific days of the week.
This means that you may experience more than one instructor if you’re coming for swimming lesson on different days of the week.
Our lesson plans are structured so that a similar weekly lesson outcome is achieved from all instructors, but may be delivered slightly differently depending on the instructor for the day.
We highly recommend trying multiple instructors, each with their unique strengths and teaching styles.
How will you know which level of swimming my child is best suited for?
Our admin staff will recommend a lesson type best suited to you, based on your swimming experience and stated previous swimming abilities, and during your first lesson our instructors will gauge if you are a good fit for the recommended lesson type.
If there is a mismatch, we would reschedule lessons to a swimming lesson type which suit your abilities.
We try out best to group swimmers with similar abilities, but cannot always guarantee correct placement, oftentimes also subject to swimmer’s availability.
Will swimming through winter make me or my child sick?
After swimming, as long as you immediately and thoroughly dry your child and change into warm clothing, they are no longer at risk of developing a cold. We are also fortunate enough to have an indoor and heated swimming pool facility.
Do you offer trial lessons?
We do not offer trial lessons as our Instructors invest time into each individual swimmer’s lesson plan and outcomes, but we do have a satisfaction guarantee, and you are welcome to pay after your first lesson.
What must I bring for my first lesson?
For your first lesson you would need:
- Swimming cap is compulsory.
- Swimming costume (whatever you’re comfortable swimming in, no underwear).
- Goggles are optional but not needed – we have saltwater pools, which is gentler on the eyes and skin.
- Towel for afterwards.
If you don’t mind, please come 5 minutes early for your first lesson so we can introduce you to your instructor and show you our swimming facilities and changerooms etc.
What happens if my child cries before/during their lesson?
This a normal reaction for children on any given day and the reasons why may differ.
Our instructors always encourage a safe and comfortable environment to learn and make mistakes.
Will my child have the same teacher every week?
Our instructors have committed to their teaching days.
It is also important to remember our instructors are occasionally absent from work, in which case we’ll notify you about a replacement instructor.
All our instructors are trained to teach in all the pools and is briefed to continue teaching where the instructor has finished off, according to their lesson plans.
I’m an adult who can’t swim. Is it too late for me to learn?
You are never too old to learn to swim! When you get in the water you will discover that swimming is fun and easy to learn.
The Stars instructors are patient with adults who learn to swim for the first time. We will make every effort to ensure that you are comfortable in the water and learn to love the water.
Can I book swimming lessons with my friends / siblings / family members?
Yes of course. We encourage learning new skills together with people with whom you are familiar.
We are happy to accommodate group bookings as long as our we have lesson availability (space) allows.
Do I have to stay and wait while my child is having their lesson?
Yes, it is important to stay on site while your child is swimming. If your child gets sick during the lesson, you are there to call upon. Your child will also feel more comfortable knowing you are close by.
What happens after swimming Stars?
If you want to pursue swim competitively we will gladly introduce you to some of the feeder swimming clubs we’re affiliated with.
Our Swimming Facility
Are the swimming pools heated?
We are fortunate to have an indoor and heated swimming pool facility.
Do you have on-site parking available?
Yes.
We have parking in our parking lot which is just off 3rd Avenue.
Alternative you are welcome to park in Kromboom Road.
Do you have showers for after the swimming lesson?
We do have shower facilities in our changerooms, but unfortunately Covid regulations have meant we’ve had to disable the showers to reduce contact time, apologies.
Where can I leave my bag and other belongings while I swim?
We have lockers available on pool side, for your bags. Alternatively you are welcome to leave your bags on the hanging hooks along the pool deck.
Can I hire the swimming school for my childs birthday party?
No, we unfortunately don’t offer any facility hire, apologies.
