Notice: Attendance, Lessons Packages and Fee Structure
Dear Stars Customers and Swimmers,
Please take note of the following lesson package and missed lesson policies:
4, 10 and 20-lesson packages can be purchased at any time of the month, and do not expire. We want to give you maximum value for your purchased swimming lessons.
Once booked, swimming lesson timeslots will be treated as confirmed appointments.
Communication is key: You’ll need to please let us know if you’re unable to attend the booked lesson at least 12 hours before the lesson starts – regardless of the reason – so that the missed lesson can be marked as ‘absent’ and therefore NOT count towards your lesson package credits. ‘Last minute’ cancellations will be charged for, to cover the instructor’s time.
If a swimmer misses a lesson and has NOT informed the office at least 12h beforehand, then that lesson will be forfeited, and a lesson will be deducted from your package.
Absent lessons can either be moved to the end of your lesson package, or arranged to be made up at another available (and suitable) swimming lesson time. Missed make-up lessons will be charged for. Please kindly reschedule make-up lessons (possibly with a different Instructor) with our office.
If a swimmer is absent or misses three lessons in a row – regardless of the reason – we’ll send a notice about being removed from our swimming lesson timetables, and the swimmer will need to reschedule their lessons.
We keep strict records of swimming lesson attendance, available on request at the office.
Swimming fees must be paid in full before the start of the lessons.
Payments can be made by EFT, card (or cash by arrangement only).
Thank you for your understanding,
The Stars Team
(January 2026)